We’ve all encountered difficult people. How do you deal with them?
If your buttons get pushed then you slip and slide into “The Trap”, which is where you play by their rules. You will have no idea what those rules are and you will always lose.
Whether it’s someone at work, a customer or business relationship, this course gives you the tools to keep your cool!
- Defining ‘difficult’
- 8 ways of being difficult
- The Trap and what you can do about it
- The Shift
- Challenging expectations
- Changing yourself
- 6 key skills – including assertiveness
- Becoming happier!