A water-cooler culture

A water-cooler culture

The “water-cooler effect” is an informal space where members of an organisation gather. People can bond, socialise, spark new ideas and form collaborations. What’s not to like? It’s often cited as an important reason for everyone being on premise, and why remote...
Is empathy for wimps?

Is empathy for wimps?

Would you believe me if I told you that if your organisation developed more empathy, it would boost business? Over time, there will be an uplift in all the following areas: morale & loyalty innovation and productivity company culture customer relationships...
Your mission – should you wish to accept it

Your mission – should you wish to accept it

Even now my hearts beats a little faster when I hear the theme to “Mission Impossible”. As a child I was enthralled with the TV series: the covert meeting to listen to the ‘impossible’ mission, the self-destructing tape, and finally the team selection – all...
The challenge of receiving feedback

The challenge of receiving feedback

Have you received feedback that left you reeling instead of being a constructive experience? I remember my first ever ‘code review’ at the start of my career in the software industry. Code reviews are tough experiences. Your work is dissected by senior...
Dealing with difficult people

Dealing with difficult people

Difficult people push our buttons and it’s easy to become stuck and focus on what makes us unhappy – especially when our emotions escalate. The more we believe we’re right, the more entrenched we become. In turn, that part of our life (remember, it’s...
Ask ‘Why?’ with skill

Ask ‘Why?’ with skill

I have a confession to make. When I was younger, still in single figures, I would drive my mum crazy with an endless stream of questions, often starting (and ending) with ‘why?’. I wasn’t deliberately trying to irritate, I just wanted to know, and...